Ember Hiring

SMS Messaging Terms

Ember Hiring Technologies Inc.

Last Updated: October 9, 2026

Ember Hiring Technologies Inc. ("Ember," "we," "us") sends text messages under two kinds of programs. Part A describes Ember Job Alerts, Ember's own text messaging program. Part B describes the Ember Agent programs that Ember operates for individual staffing agencies, on each agency's behalf. Sections 7 through 15 apply to every program described on this page.

Part A — Ember Job Alerts (Ember's own program)

A1. The Program

Ember operates a text messaging program called Ember Job Alerts. Ember is the registered brand and the sender of record for every message in this program, and all of its messages are sent by Ember in its own name.

The program has two parts:

The first message in an EmberBot conversation identifies EmberBot as an automated, artificial-intelligence-assisted assistant.

A2. How You Join Ember Job Alerts

You join only by submitting Ember's enrollment form, with consent language as published at https://www.emberhiring.com/sms-consent, and checking the consent box, which is unchecked by default. You cannot join by sending a text message. Your consent is given to Ember. Ember does not buy, rent, or import phone numbers or consent from third parties.

Consent to receive text messages from Ember is not a condition of applying for or receiving any job, employment opportunity, or staffing service.

Ember keeps a record of each opt-in, including the date and time, your name, phone number and email if given, and the page and consent language presented.

A3. Opting Out of Ember Job Alerts

You may opt out at any time by replying STOP to any Ember Job Alerts message. STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, and REVOKE are all honored. After you opt out, you will receive one final message confirming that you have been unsubscribed, and Ember will not send you further Ember Job Alerts messages unless you opt in again. Opting out of Ember Job Alerts applies across that entire program, regardless of which job, staffing agency, or opportunity a message related to. You may also opt out at any time by emailing hello@emberhiring.com from the email address associated with your profile, identifying your mobile number.

Part B — Ember Agent programs operated for staffing agencies

B1. What these programs are

Staffing agencies use Ember Agent, an automated, artificial-intelligence recruiting assistant operated by Ember, to text their own candidates about their own jobs. Each agency's program is that agency's text messaging program: its messages are sent from telephone numbers registered to the agency, by Ember on the agency's behalf. Each participating agency has its own program terms page at emberhiring.com/sms/{agency}, which identifies the agency, its support contacts, and the details of its program. These Part B terms apply to every Ember Agent program; the agency's own program page adds to them.

Two kinds of messages are sent in an agency's program:

B2. How you join an agency's program

You enroll only by giving consent on that agency's enrollment page, hosted by Ember at emberhiring.com/enroll/{agency}. The consent box is unchecked by default. Your consent is given to the agency: you are agreeing to receive automated text messages from that agency, sent by Ember Hiring on its behalf. Ember records your consent on the agency's behalf, including the date, time, and the consent language presented. You cannot enroll by sending a text message, and no one may complete the enrollment page for you.

Consent is never a condition of applying for or receiving any job, employment opportunity, or staffing service.

B3. Opting out of an agency's program

Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE) to any message in an agency's program. Your opt-out is honored immediately and ends all messages in that agency's program, both invitations and agent messages, from both of its numbers. You will receive one final message confirming the opt-out. Opting out of one agency's program does not by itself end a different agency's program you have separately enrolled in, or Ember Job Alerts if you have separately joined it; each was a separate consent. But if you tell us to stop all messages, in any words, we will stop all messages from Ember and from every program Ember operates. An opt-out is never a reason for messages to begin from a different number. You may also opt out by emailing hello@emberhiring.com, identifying your mobile number and, if you wish, the program.

B4. Getting help in an agency's program

Reply HELP, INFO, or HUMAN to any message. The HELP response identifies the agency's program and provides the agency's support contact and Ember's. Each agency's support contacts are also listed on its program page at emberhiring.com/sms/{agency}.

Terms that apply to every program

7. Message Frequency and Cost

Message frequency varies based on your job search activity, your preferences, and available opportunities. Message and data rates may apply. Any charges are billed by your mobile carrier under your mobile plan; neither Ember nor any agency charges you for these programs.

8. Your Privacy

Ember's Privacy Policy at https://www.emberhiring.com/privacy-policy describes how we collect, use, and protect your information, and applies to every program described on this page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Ember does not sell, rent, transfer, or otherwise make available any Candidate's mobile telephone number, SMS consent, or opt-in data to any third party for that party's own marketing, promotional, or messaging purposes. For Ember Job Alerts, your text messaging consent runs to Ember alone and is not transferred; where you ask for a recruiter to call you or agree to be presented for a specific opportunity, Ember shares your contact details and professional profile with the staffing agency offering that opportunity, for that purpose only. For an agency's Ember Agent program, your consent runs to that agency, and Ember maintains the enrollment and opt-out records of that program on the agency's behalf and provides them to that agency; they are not provided to any other agency.

9. Getting Help (Ember Job Alerts)

Reply HELP or INFO to any Ember Job Alerts message for assistance, or contact us at:

10. Eligibility

Each program is available only to individuals 18 years of age or older. By opting in, you represent that you are at least 18 years old, that you are the account holder for the mobile number you provided or have the account holder's permission to enroll it, and that you will notify us promptly at hello@emberhiring.com if you change or deactivate that number.

11. Carriers and Delivery

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and the availability of your device, and is not guaranteed. The programs may not be available on all carriers or devices. Messaging numbers may change; you will never be messaged from a new number after you have opted out.

12. Changes; Suspension

Ember may modify or discontinue a program, or update these SMS Messaging Terms, at any time. When we materially change these terms, we will update the "Last Updated" date above; your continued participation after a change becomes effective constitutes your acceptance of the updated terms. If you do not agree, reply STOP to leave the program.

13. Disclaimer; Limitation of Liability

The programs are provided "as is" and "as available," without warranties of any kind, express or implied. Job opportunities described in program messages are offered by staffing agencies and employers, not by Ember, and Ember does not guarantee any placement, interview, or employment outcome. To the fullest extent permitted by law, Ember and its officers, directors, employees, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the programs, and Ember's total aggregate liability arising out of or relating to the programs will not exceed one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights.

Any dispute arising out of or relating to a program described on this page or these SMS Messaging Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The arbitration will be conducted in the county where you reside or another mutually agreed location, and may be conducted by videoconference. Ember will pay all AAA filing, administration, and arbitrator fees beyond the amount you would pay to file the claim in small claims court.

You and Ember each waive the right to a trial by jury and the right to participate in a class action, class arbitration, or other representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

Right to opt out: You may reject this arbitration provision by emailing hello@emberhiring.com within thirty (30) days of first opting in to a program, stating your name, your mobile number, and that you opt out of arbitration. Opting out of arbitration does not affect your participation in any program.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Before filing an arbitration, you agree to first email a description of your dispute to hello@emberhiring.com and give Ember thirty (30) days to work with you to resolve it informally.

15. Contact

Ember Hiring Technologies Inc.
400 NW 1st Ave, PH 4604, Miami, Florida 33128
hello@emberhiring.com